Shipping policy

All orders will be shipped through FedEx, USPS, UPS or another common carrier currently used by PRS Tools and/or our supplying partners. The shipping carrier selected will depend on the product, order quantity, weight, and destination. Due to liability issues, PRS Tools will not use a collect account number to ship your order. PRS Tools’ products are sourced from hundreds of vendors who may have a manufacturing or fulfillment lead time. Most orders ship within 2-10 business days. The estimated delivery dates for a product are displayed on the product and checkout pages. Custom orders and bulk orders may require additional handling time. PRS Tools will make all attempts to ship through the most effective methods and keep customers up to date on all shipping details. Once your order ships you will receive an email confirmation with the tracking number. If you do not receive our emails, please be sure to check your junk/spam mail folders, and approve us, in order to receive any additional correspondence.

Other Declarations:

  • Duties and any other special requirements will be handled by the customer.
  • PRS Tools will not be liable if an error is made in selecting an incorrect address type or liftgate requirement.
  • Any claims or disputes arising from a shipment are to be handled between the customer and the carrier.

LTL Shipping

For certain products, an LTL or flatbed carrier will be used for transport. If this method is required it will be noted on the product page or communicated by a sales representative. PRS Tools will not be liable if an error is made in selecting an incorrect address type or LTL requirement. Please note that if your order is shipped via an LTL carrier and arrives damaged, any damages must be noted on the Bill of Lading (BOL) at the time of receipt, and the delivery driver must be made aware of the damage in order for any damage claim to be approved. Please see our Return Policy under “Damaged or Missing Products” for further details.

What is Route?

Route is a package protection solution that helps cover your order in the event that it gets lost, stolen, or damaged while in transit while also protecting the planet.

How Much Does it Cost?

The cost of the service is determined by a percentage based on the size of the order amount. If you do not wish to purchase you can deselect the option at checkout.

What does Route Protection Cover?

Route will cover your order if it was lost, stolen, or damaged in transit. Route’s expert support team helps ensure that your order gets replaced or refunded as quickly as possible. Claims will be reviewed for approval within 1-2 business day after filing.

How do I File a Claim?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue after your order is placed.

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your Roofing Direct order number OR Route ID number and the email address that was used for the order.