Refund policy

Damaged or Missing Products

If your order becomes damaged in transit, please call or email us within 48 hours of receiving the product. Please provide a photo of the damaged item and the order number. Please note that if your order has been shipped via an LTL carrier and arrives damaged, any damages must be noted on the Bill of Lading (BOL) at the time of receipt in order for a damage claim to be processed. The delivery driver must also be made aware of the damage. If damages have not been noted on the applicable paperwork, PRS Tools cannot provide reimbursement or replacements. Once the required info is received by PRS Tools, we will issue a credit or replacement. If a product is missing, please contact us within 48 hours, and we can issue either a credit or replacement. Damaged and missing item claims must be filed within 72 hours after delivery confirmation.

Authorized Returns

For returns, the product must be in original factory condition, in the original packaging and without defects. Please contact us with your order number and the items you’d like to return, and we will issue a Return Authorization form that must be placed with the shipment. All returns are subject to a 25% restocking fee, and the customer is responsible for all return shipping fees. Returns must be requested within 30 calendar days of receiving the shipment. Disclaimer: Not all products are returnable. Please review the Non-Returnable terms and conditions for more information.

Non-Returnable and Non-Cancelable Products

Please note, that due to our supplier agreements, some products are non-returnable as they are “manufactured” once the order is placed. These products that are non-returnable would include all products listed under Metal Flashing and all products made from Copper. This would include Copper Roof Vents and Copper Flashing. Please view the provided links to see these excluded products. Due to the complexity of offering these products for sale online, our suppliers will not allow us to return them. If for some reason your order is damaged or missing, then the policy listed under “Damaged or Missing Products” will take effect. Also, all “Metal Flashing” and “FAMCO” brand ventilation products are made to order and orders cannot be canceled or returned. Other products that are not advertised on our website and are non-stock items are non-returnable . Please double check all specs and measurements prior to ordering metal flashing and ventilation products.